Please read the service terms ("Service Terms") of the PT Kereta Cepat Indonesia-China (KCIC) Railway Ticketing Mobile App (including iOS, Android, shall there be any other existing or future mobile clients) and other functions and services provided by us (collectively referred to as "this website" or "JBHSR Mobile App Ticketing Network"), The content and conditions set forth are applicable to users ("you" or "users") using the various services provided on this website.

Please carefully read and confirm that you have fully understood the service terms before using any of the services provided on this website. By actively checking the "Read and Agree to Comply" option on the service terms confirmation page, it is deemed that you have read, understood, and fully agree to the various contents of the service terms, And voluntarily abide by the "Interim Measures for the Management of Railway Ticket Sales on the Kereta Cepat JBHSR Mobile APP" and relevant announcements in handling various related business related to internet ticket sales. Unless otherwise explicitly stated on this website, any changes in the scope or functionality of this website are subject to the terms of service. Please carefully read the following content. If you do not agree with any of the following content, please immediately stop accessing/using the relevant services provided by this website or any other mobile application or software. If there is any inconsistency between the service terms and other agreements or terms, the other agreements or terms shall prevail. Unless otherwise explicitly stated, any services provided by the Kereta Cepat JBHSR Mobile App Railway Ticketing Network are subject to the service terms.

The service terms of this website may be updated from time to time, and the latest version of the service terms will be announced on the website. Once announced, it will take effect immediately. If you continue to use the service, it will be deemed that you have accepted the revised service terms. If you do not accept or agree to the modified content, please immediately stop using all services on this website.

Considering the importance of user service on this website, the registration of ticketing users on the website adopts a real name system. You agree to provide true, complete, and accurate personal information (including name, gender, country/region, ID type, ID number, date of birthand so forth as well as a unique phone number and email address corresponding to your identity information that can be contacted through phone calls) during registration. If there are any changes, please update them promptly. If the registration information you provide is untrue, inaccurate, incomplete, or illegal, you shall bear the consequences and responsibilities arising therefrom. We reserve the right to terminate your use of the services provided on this website.

This website has the right to verify the information you provide, and the verification results are applicable to your registration and ticketing related business on this website. I agree to receive the pushed service information through email, WhatsApp, and other means; If the information you provide is inaccurate, or cannot be verified through the website or station, or if the website has reasonable reasons to believe that the information is untrue, incomplete, or inaccurate, the website has the right to suspend or terminate your registered identity and information, and refuse your use of the website's services.

For the collection and processing rules of personal information during user registration, please refer to the "Privacy Policy" on this website.

When registering, please choose to fill in your username and password, and submit relevant information according to the prompts on the page. You have an obligation to properly keep your account and password on this website, and to use your account and password correctly and securely. If you fail to fulfill this obligation and cause damage to yourself due to loss of account password, account stole and so forth, you shall bear the direct and indirect losses arising from this. If your account or password is leaked due to your own fault or if the user system is infected with a virus or Trojan, you shall bear the losses caused by this on your own. You are responsible for all activities that occur through your account, whether operated by you or not. Please do not provide your username, password, and personal information filled in during registration to third-party websites or others for use, otherwise you will bear the risk and consequences on your own. Due to the unique nature of network services, this website is not obligated to verify whether you have used this group of username and password. Only verify whether the username and password are consistent with those stored in the database. Anyone who enters a username and password that is consistent with those stored in the database can use this group of username and password to log in and use various services provided by this website, So even if you believe that your account login behavior is not your own, this website will not bear any responsibility arising from it.

The ownership of the user's account on this website belongs to this website. After completing account registration, the user only obtains the right to use the account in accordance with the service terms and relevant rules, and this right to use only belongs to the initial registrant. Without the consent of this website, users are not allowed to purchase, sell, gift, exchange, inherit, or engage in any other form of transaction regarding account usage rights. If a user discovers that their account or password has been illegally used or has abnormal usage by others, they should immediately contact this website according to the methods published on this website.

The JBHSR Mobile App Ticketing Network attaches great importance to the protection of user personal information (i.e. information that can be independently or combined with other information to identify the user's identity). When you use the services provided by the JBHSR Mobile App Ticketing Network, you agree that the JBHSR Mobile App Ticketing Network will collect, store, use, disclose, and protect your personal information in accordance with the Privacy Policy published on the JBHSR Mobile App Ticketing Platform. To protect your privacy, we will collect, store, use, disclose, and protect your personal information in accordance with the Privacy Policy of the JBHSR Mobile App Ticketing Network. The JBHSR Mobile App Ticketing Network hopes to provide you with a clear understanding of the handling of your personal information through the Privacy Policy. Therefore, the JBHSR Mobile App Ticketing Network recommends that you read the Privacy Policy in its entirety (click here) to help you better understand your personal information protection rules.

The service terms are formulated in accordance with relevant laws and regulations of the Republic of Indonesia, and you agree to strictly abide by the following obligations:

(1) Do not use this website to engage in illegal and criminal activities such as money laundering, stealing trade confidentials, or stealing personal information;

(2) Do not access or log in to this website using any methods other than those recognized by this website, such as robot software, spider software, crawler software, screen swiping softwareand so forth and do not cause or may cause unreasonable or disproportionate significant loads on this website in any way;

(3) Do not interfere with the normal operation of this website, and do not invade this website or the national computer information system;

(4) Do not attack the accounts or terminal devices of other users of this website by sending viruses or other behaviors;

(5) Do not impersonate the staff of this website to deceive other users;

(6) Do not use the account registered on this website for profit-making business activities or assist others in obtaining illegitimate benefits;

(7) Do not publish any content that infringes on the privacy, personal information, copyright, trademark rights, or other intellectual property or legal rights of others;

(8) Do not use any illegal means to obtain personal information of other users, do not use other user information for any profit or non-profit purposes, and do not disclose personal information of other users or rights holders. Otherwise, we have the right to take measures to stop your above-mentioned behavior. If the circumstances are serious, we will submit it to the public security institutes for further processing;

(9) It is not allowed to incite others to engage in behaviors prohibited by the service terms "6. User Code of Conduct".

When publishing any content on this website, you agree and guarantee not to publish content that includes the following statements:

(1) Opposing the basic principles established by the Constitution, inciting, resisting, or disrupting the implementation of the Constitution, laws, and administrative regulations;

(2) Those who endanger national security, disclose national secrets, incite subversion of national power, incite or split the country, and undermine national unity;

(3) Damage to the reputation of state organs, damage to national honor and interests, damage to social public interests, and involve national security;

(4) Distorting, vilifying, blaspheming, or denying the deeds and spirit of heroes and martyrs;

(5) Advocating terrorism and extremism, inciting ethnic hatred and discrimination, and undermining ethnic unity;

(6) Any discrimination involving race, gender, religion, geographical content and so forth;

(7) Fabricating or distorting facts, spreading rumors, and disrupting social order;

(8) Disrupting national religious policies, promoting feudal superstitions, cults, obscenity, pornography, gambling, violence, murder, terror, and abetting crimes;

(9) Harassment, slandering, abusive, intimidating, hurtful, vulgar, obscene, uncivilized, openly insulting or fabricating facts to defame others, damaging their reputation, privacy, intellectual property or other legitimate rights and interests, or engaging in other malicious attacks;

(10) Those that contain laws and administrative regulations that prohibit or endanger social morality and damage the network ecosystem.

(11) Containing vulgar language, pornography, advertising information, and other prohibited information listed in laws, regulations, and service terms.

This website has the right to determine whether a user's behavior constitutes a breach of contract. If a user violates relevant laws, regulations or service terms when using this website's services, it shall be deemed as a user's breach of contract.

This website can determine whether a user has breached the contract based on their system records on this website. Users have an obligation to provide sufficient evidence and reasonable explanations for system records that they believe are abnormal, otherwise it will be considered a breach of contract.

If the user violates relevant laws, regulations or service terms and causes losses to this website or any other third party, the user agrees to bear all legal liabilities (including but not limited to civil liability, administrative liability, criminal liability, etc.) caused by this.

(1) This website does not assume any responsibility in the following situations, including but not limited to:

① Due to force majeure, system failures, communication failures, network congestion, power supply system failures, malicious attacks and so forth the website has been unable to provide timely, accurate, and complete services.

② In the second scenario of "3. User Registration", the registered user is suspended from use and as a result, the purchased car ticket cannot be changed or refunded on this website.

(2) Considering that this website uses non manual retrieval methods to retrieve railway train tickets, goods, or services that you need, it is difficult to ensure the complete accuracy of the information, which may result in defects such as delayed information updates or inaccurate aggregation or extraction of product and service information. This website is not responsible for this.

(3) If a user exploits vulnerabilities caused by system errors, malfunctions, or other reasons to harm the rights and interests of this website and any third parties, this website will terminate the user's qualification and reserve the right to pursue legal action.

(4) If this website discovers any behavior that affects the security of user information, it has the right to protect user information. If necessary, users need to re verify their identity before continuing to use.

(5) As an e-commerce platform operator, this website shall not be liable for any disputes arising from railway transportation contracts or other business travel products or services between you and railway transportation train carriers, third-party merchants operating on this website, or other entities, after fulfilling the legal obligations of managing and supervising railway train ticket information, goods or services provided by third parties on the website.

This website does not guarantee any of the following situations, including but not limited to:

(1) The service will definitely meet your requirements;

(2) The service will not be interrupted;

(3) The security, timeliness, completeness, and accuracy of services;

(4) The services of relevant parties involved in the service;

(5) You have received oral or written opinions or information from this website;

(6) The identity information you provide must be registered;

(7) Others register using the same identity information as you.

You agree to protect and maintain the interests of this website, and bear the liability for compensation for any loss or damage caused to the website or any third party by you or others using your user information.

The copyright of all contents and resources of this website belongs to this website (unless this website has indicated the copyright owner), and all information on the page is protected by the Indonesian intellectual property law and relevant laws and regulations, as well as all international treaties on intellectual property to which Indonesia is a party. Without the prior written permission of this website, no unit or individual is allowed to copy, modify, send, store, publish, communicate or distribute the relevant resources on this website in any way or in part, or use the relevant resources on this website to create resources for other commercial purposes. Otherwise, this website will hold it legally responsible.

This clause is governed by the laws of the Republic of Indonesia. In case of any conflict between this clause and national laws, the national laws shall prevail. You agree to accept the jurisdiction of the People's Court of Indonesia where China High Speed Railway Co., Ltd. is located in the event of disputes arising from your use of this website.